Modules

MODULES & COURSES

Our CSA courses are not only covering international standards of the luxury hospitality sector but are also tailored individually to your concept, onboard requirements and company policies. Each course, from a three-day workshop to a two-week course program, is composed from below modules.


Depending on the target group of staff, e.g. butlers, stewardesses, waiters, the course program will be presented by internationally experienced trainers and consultants who all have a strong background either on yachts, upscale cruise vessels or luxury hotel environments.


Take a glance at our course example to find out what a week-long training can look like!

F&B and Butler Service

It's the variety you find in this role as every day is the same - extraordinary.

Common module contents include:

  • Etiquette and personal presentation
  • Product knowledge
  • Setting the table
  • Table service in different styles
  • Catering to special needs such as allergies
  • Recommending wine and other drinks
  • Preparing coffee and tea
  • Mixing cocktails
  • The etiquette of entertaining
  • Paking and unpacking
  • Flower arrangements
  • Wardrobe and shoe service
  • Working with other departments


Marie-Claude Metrot

Etiquette & Protocols,

Butler & Majordome Education

Samantha Watson

Yacht Interior Management

Conny Fanger

Personal Assistance &

Events

Housekeeping

It's about admiring a spotless suite before everyone else does.

Common module contents include:

  • Etiquette
  • Equipment, chemicals and utensils
  • Cleaning standards and efficient routines
  • Caring for specific materials
  • Closet organization
  • Laundry services
  • Creating the perfect state room
  • Teamwork and communication


Marie-Claude Metrot

Etiquette & Protocols

Marilu Olvera

Housekeeping &

Management

Guest Relations and Concierge

It's the guest's smile that proofs your commitment and personal attention.

Common module contents include:

  • Introduction to Les Clefs d'Or
  • Professional etiquette and phone etiquette
  • Front Office standards and software
  • Complaint management
  • Adopting to and preparing for new destinations
  • Reservation policies
  • Information hub between guest and ship
  • Receiving and communicating messages
  • Inter-departmental communication
  • Maintaining guest preferences and logs
  • Luggage and transport organization
  • Saftey and security

Helmut Schöffel

Concierge Service

Dale Moffitt

Guest Relations & Management

Daniela Chan

Guest Relations

Spa and Fitness

Providing a lush haven for tranquility and relaxation through a soothing experience.

Common module contents include:

  • Grooming, etiquette and presence
  • Reservation management
  • Welcoming experience
  • Treatment setups
  • Wellbeing beyond treatment
  • Cross-selling & up-selling
  • Team spirit& communication
  • Fitness programs for all types and ages
  • Sea-day special programs
  • Hair & beauty

Conny Fanger

Spa & Wellness

Catherine Klaffer

Fitness & Wellbeing

Managing Excellence

It's taking on new responsibilities in order to ensure a constantly evolving guest experience.

Common module contents include:

  • Etiquette and professional presentation
  • Company, policy, guest knowledge
  • Schedules and routines
  • Complaint management
  • Personal leadership skills
  • Conducting meetings
  • Efficiently dealing with staff matters
  • Preparing staff handbooks and SOPs
  • Working with budgets
  • Enteratining guests
  • Case studies / best practices workshop

Dale Moffitt

Guest Relations & Management

Marilu Olvera

Housekeeping & Management

Emanuel Schreiner

Organisation & Management

Samantha Watson

Yacht Interior Management

Catherine Klaffer

Life Coaching & Wellbeing

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