MODULES & COURSES
Our CSA courses are not only covering international standards of the luxury hospitality sector but are also tailored individually to your concept, onboard requirements and company policies. Each course, from a three-day workshop to a two-week course program, is composed from below modules.
Depending on the target group of staff, e.g. butlers, stewardesses, waiters, the course program will be presented by internationally experienced trainers and consultants who all have a strong background either on yachts, upscale cruise vessels or luxury hotel environments.
Take a glance at our course example to find out what a week-long training can look like!
F&B and Butler Service
It's the variety you find in this role as every day is the same - extraordinary.
Common module contents include:
- Etiquette and personal presentation
- Product knowledge
- Setting the table
- Table service in different styles
- Catering to special needs such as allergies
- Recommending wine and other drinks
- Preparing coffee and tea
- Mixing cocktails
- The etiquette of entertaining
- Paking and unpacking
- Flower arrangements
- Wardrobe and shoe service
- Working with other departments
Marie-Claude Metrot
Etiquette & Protocols,
Butler & Majordome Education
Samantha Watson
Yacht Interior Management
Conny Fanger
Personal Assistance &
Events
Housekeeping
It's about admiring a spotless suite before everyone else does.
Common module contents include:
- Etiquette
- Equipment, chemicals and utensils
- Cleaning standards and efficient routines
- Caring for specific materials
- Closet organization
- Laundry services
- Creating the perfect state room
- Teamwork and communication
Marie-Claude Metrot
Etiquette & Protocols
Marilu Olvera
Housekeeping &
Management
Guest Relations and Concierge
It's the guest's smile that proofs your commitment and personal attention.
Common module contents include:
- Introduction to Les Clefs d'Or
- Professional etiquette and phone etiquette
- Front Office standards and software
- Complaint management
- Adopting to and preparing for new destinations
- Reservation policies
- Information hub between guest and ship
- Receiving and communicating messages
- Inter-departmental communication
- Maintaining guest preferences and logs
- Luggage and transport organization
- Saftey and security
Helmut Schöffel
Concierge Service
Dale Moffitt
Guest Relations & Management
Daniela Chan
Guest Relations
Spa and Fitness
Providing a lush haven for tranquility and relaxation through a soothing experience.
Common module contents include:
- Grooming, etiquette and presence
- Reservation management
- Welcoming experience
- Treatment setups
- Wellbeing beyond treatment
- Cross-selling & up-selling
- Team spirit& communication
- Fitness programs for all types and ages
- Sea-day special programs
- Hair & beauty
Conny Fanger
Spa & Wellness
Catherine Klaffer
Fitness & Wellbeing
Managing Excellence
It's taking on new responsibilities in order to ensure a constantly evolving guest experience.
Common module contents include:
- Etiquette and professional presentation
- Company, policy, guest knowledge
- Schedules and routines
- Complaint management
- Personal leadership skills
- Conducting meetings
- Efficiently dealing with staff matters
- Preparing staff handbooks and SOPs
- Working with budgets
- Enteratining guests
- Case studies / best practices workshop
Dale Moffitt
Guest Relations & Management
Marilu Olvera
Housekeeping & Management
Emanuel Schreiner
Organisation & Management
Samantha Watson
Yacht Interior Management
Catherine Klaffer
Life Coaching & Wellbeing
Get your individual
offer now!
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Phone: 0043 (0)660 24 86 300
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