MODULES & COURSES
Our CSA courses are not only covering international standards of the luxury hospitality sector but are also tailored individually to your concept, onboard requirements and company policies. Each course, from a three-day workshop to a two-week course program, is composed from below modules.
Depending on the target group of staff, e.g. butlers, stewardesses, waiters, the course program will be presented by internationally experienced trainers and consultants who all have a strong background either on yachts, upscale cruise vessels or luxury hotel environments.
Take a glance at our course example to find out what a week-long training can look like!
F&B and Butler Service
It's the variety you find in this role as every day is the same - extraordinary.
Common module contents include:
Etiquette and personal presentation
Product knowledge
Setting the table
Table service in different styles
Catering to special needs such as allergies
Recommending wine and other drinks
Preparing coffee and tea
Mixing cocktails
The etiquette of entertaining
Paking and unpacking
Flower arrangements
Wardrobe and shoe service
Working with other departments
Marie-Claude Metrot
Etiquette & Protocols,
Butler & Majordome Education
Samantha Watson
Yacht Interior Management
Conny Fanger
Personal Assistance &
Events
Housekeeping
It's about admiring a spotless suite before everyone else does.
Common module contents include:
Etiquette
Equipment, chemicals and utensils
Cleaning standards and efficient routines
Caring for specific materials
Closet organization
Laundry services
Creating the perfect state room
Teamwork and communication
Marie-Claude Metrot
Etiquette & Protocols
Marilu Olvera
Housekeeping &
Management
Guest Relations and Concierge
It's the guest's smile that proofs your commitment and personal attention.
Common module contents include:
Introduction to Les Clefs d'Or
Professional etiquette and phone etiquette
Front Office standards and software
Complaint management
Adopting to and preparing for new destinations
Reservation policies
Information hub between guest and ship
Receiving and communicating messages
Inter-departmental communication
Maintaining guest preferences and logs
Luggage and transport organization
Saftey and security
Helmut Schöffel
Concierge Service
Dale Moffitt
Guest Relations & Management
Daniela Chan
Guest Relations
Spa and Fitness
Providing a lush haven for tranquility and relaxation through a soothing experience.
Common module contents include:
Grooming, etiquette and presence
Reservation management
Welcoming experience
Treatment setups
Wellbeing beyond treatment
Cross-selling & up-selling
Team spirit& communication
Fitness programs for all types and ages
Sea-day special programs
Hair & beauty
Conny Fanger
Spa & Wellness
Catherine Klaffer
Fitness & Wellbeing
Managing Excellence
It's taking on new responsibilities in order to ensure a constantly evolving guest experience.
Common module contents include:
Etiquette and professional presentation
Company, policy, guest knowledge
Schedules and routines
Complaint management
Personal leadership skills
Conducting meetings
Efficiently dealing with staff matters
Preparing staff handbooks and SOPs
Working with budgets
Enteratining guests
Case studies / best practices workshop
Dale Moffitt
Guest Relations & Management
Marilu Olvera
Housekeeping & Management
Emanuel Schreiner
Organisation & Management
Samantha Watson
Yacht Interior Management
Catherine Klaffer
Life Coaching & Wellbeing