The raising demand for more private, exclusive cruise opportunities has changed the way cruise lines are operating. New vessels are designed for less guests and greater cruising capabilities, or have a separate area on board for guests willing to pay extra for additional service and comfort.
Cruise Ship Academy (CSA) is enhancing personal, managerial and job specific skills through trainings and lectures by leading hospitality experts with international experience at a top level.
We work together with renown hotel schools and butler schools from around the world which provide their great knowledge and the latest in travel trends. The individually designed courses take place at one of these schools, on board your vessels or at a suitable training venue.
We cater to the cruising industry by providing state-of-the-art staff training and consulting for new VIP concepts.
Our heritage is the luxury hospitality branch. All our consultants have been working in luxury hotels, on private super-yachts, or for cruise ship companies such as Cunard, Seabourn, Disney, Celebrity, Crystal Cruises or on board the private residential ship M/V The World.
The network of partners we have established enables us to provide our clients with educational and professional contacts far beyond our field of training and consulting.
OUR TRAINING EXPERTS
Etiquette & Protocols
A true Ambassadeur of the French culture and refinement, Miss Metrot has been working with renown hotels like Cheval Blanc Randheli and Courchevel, Le Meurice, Le Ritz Paris, Lucien Barrière Hotels & Casinos, and has also been training on private yachts and butlers of royals and VIPs around the globe.
After her hotel management studies and an internship aboard M/V The World, Daniela Chan made her career with Disney Cruise Lines and Silversea Cruises, eventually as Guest Relations Manager in charge of the guests' ultimate experience, closely working with all department heads and training the FO team.
Organisation & Management
After graduating from Hotel Management college in Austria, Emanuel Schreiner started his career on board the M/V The World, continued as Consultant and Project Manager with LVMH in the Maldives, as Hotel Manager on 5* river cruise ships and GM in a ski resort before founding his own hotel consultancy in 2015.
Housekeeping & Management
With extensive experience as manager in the Rooms Division of luxury hotels and already seven hotel pre-openings in various countries, Marilu Olvera is now providing her vast knowledge in Housekeeping and the Rooms Division as trainer and consultant to the cruise industry.
Life Coaching & Wellbeing
Catherine Klaffer has more than 20 years' experience in the health and fitness industry, as well as international management experience on four continents and the seven seas. Her work also includes professional skills in Psychotherapy and Life Coaching with a genuine interest in helping people succeed.
During his remarkable career Helmut Schöffel covered various front office and concierge positions around the globe, on land and the seven seas. He has been consulting cruise ship crews, hotel operations and front office talents, and was a board member with Les Clefs d’Or Austria for more than 25 years.
Personal Assistance & Spa
Starting her hospitality career with Cunard and in the Banyan Tree spa team of M/V The World, Conny Fanger eventually became the personal assistant to a high ranking diplomat and business man, a position that equipped her with great knowledge of international cultures, personal service and event organization.
Guest Relations & Front Office
Dale Moffitt is a graduate of TWR Hotel School in South Africa and earned a Master Certificate from Cornell University. With over 20 years of experience in luxury properties and ships like M/V The World, he has perfected his skills as a restaurant manager, chief concierge, front office manager and ultimately GM.
Yacht Interior Management
With a diploma in Business Administration and Hospitality Management and with 18 years' of professional operations experience on internationally cruising yachts from 40 to 120 metres, Samantha Watson covered senior postions and was directly involved with the setup and execution of high-class interior standards.